This week a complaint about a restaurant on Trip Advisor went viral after the chef of the Blade Bone Inn’s response to the complaint was posted below it. The reply from Kiren Puri was tweeted by thousands within hours and he told the Daily Mail that the review was ‘unfair and untrue’, and said the complainer was the kind of customer who is a ‘disease upon our wonderful industry, and it must be addressed’. The review is available to read on Trip Advisor so make up your own mind. It does raise lots of questions however. As customers we reserve the right to complain – but how is the best way to do it? Here we have reblogged a great article printed earlier this year on Eatocracy by contributor “Manuel T. Waiter” which we think points all of us in the right direction…

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